At Claireeternelle, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose personal information when you use our website and make purchases from our store.
Information We Collect
Contact information (name, email address, phone number)
Shipping and billing information (address, credit card number, expiration date)
Login information (username, password)
Usage data (browser type, device type, IP address)
How We Use Your Information
Process and fulfill orders
Respond to customer service requests
Send marketing and promotional emails (if opted-in)
Improve our website and services
Refund & Return
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or Missing
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at given email addresses.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Daily Traffic
2,000
+
Working with Brands
150